RETURNS

STOKES INFLATABLES 30-DAY RETURN POLICY

STOKES manufacturer makes every effort to produce inflatables to the highest quality and standards.

However, if you’re looking to return your recent purchase, we're here to help! We offer returns within 30 days of purchase. You can return your product for a refund back to the original payment method, less a 10% return fee as well as the purchaser being responsible for any return freight costs.

Please note the following exceptions to our return and refund policy:

• Returned items must be in like-new condition with no visible signs of use and be returned with all original packaging and included accessories and parts.
• All products are inspected upon arrival back to us. If the product is found to be in poor condition, or if any items are missing, this may be reflected in the refund
• Customer is responsible for the return freight. We are not able to provide return labels.

 

If your question is not answered below, please feel free to contact us!

Are there costs to return?

The customer is responsible for any return shipping costs on items above 10lbs otherwise stokes will provide a free shipping label.

I had an issue with my product, how do I know if it is eligible for a warranty?

Please review our 1-year warranty policy above to see what is eligible!

Returned items that come back in poor condition

If your return item arrives back to us and is found to be missing any originally included items, this may be deducted from your return fee total. If your item arrives back and is found to be in poor condition or have any damage caused by use and wear, STOKES reserves the right to either ship back to the customer or reflect this in the final refund.

Can I exchange an item instead of return?

STOKES treats every exchange request on a case-by-case basis, please get in touch with us to discuss your options.