StokesSkis.com warranty program strives to be hassle and worry free for its customers. Because of the direct customer – supplier link, warranty requests can be processed quicker and more efficiently. Stokes product will have different levels of warranties; extended, limited or no warranty.
A response is guaranteed on warranty claims within 5 days. Warranty claims are only processed if the customer submitted the claim according to the StokesSkis warranty procedures.
The Stokes Skis warranty extends for a period of ONE YEAR from date of purchase on all products except apparel.
Apparel is not applicable to any warranties. Proof of purchase is required.
REPAIRED OR REPLACED ITEMS ARE COVERED FOR THE REMAINDER OF THE ORIGINAL WARRANTY ONLY.
All warranty claims may only be made by the purchaser on record. Our policy is to repair or replace all defective products.
Wetsuit (Neoprene) Warranty:
Stokes Skis offers a limited lifetime warranty on workmanship and a one-year limited warranty on materials (i.e. zippers, grommets, leg straps).
Fading of material colors is not warranted. Minor imperfections in color and materials that do not affect the performance of the product are not warranted.
Stokes Skis will make the final determination as to whether the suit will be repaired, replaced, or do nothing depending upon our judgement of the manner in which the product was used.
Improper use voids warranty.
Any products marked or sold as seconds or demos will not be covered by any warranty.
All warranties apply to the original owner.
Stokes Skis does not warranty any damages to the glide skin neoprene featured on the Elite Series Jump suit, Skyliner Jump Suit, Speed Suit, Flight Suit, Super Flex Suit, Evo Vest, and Compression Top.
It is the retailer’s responsibility to inform all customers of this circumstance. We do not warranty any of our gear that has been damaged from Crashing off the skis.
Soft Goods (apparel) Warranty:
Stokes Skis apparel is warranted against defects in workmanship for a period of 6 months. This includes defects in seams and materials. Normal wear and fading of color is not warranted. Stokes Skis will make the final determination as to whether the suit will be repaired, replaced, or do nothing depending on our judgement of the manner in which the product was used. This includes Stokes Skyliner, Flight Suit, and Super Flex.
Improper use voids warranty.
How do I return an item?
Thank you, Stokes
Normal repair time is 2 weeks not including transportation on any material problems. All major repairs will be quoted on a case by case necessity. All repairs not covered by warranty will be billed at the rate of $35.00 per hour. No repair will be started without prior price quotation and approval of the same person requesting the repair.
Please Note: Normal wear and tear, misuse, neglect or use of our products in a commercial capacity voids any warranties, expressed or implied.
This includes activities such as renting, leasing, ski school and show teams.
Proof-of-purchase from an authorized Stokes Skis Dealer is required for warranty coverage.
Soft Goods and Accessories (Excluding Ski Gloves)
Stokes Skis, for a period of six (6) months from date of purchase, will, at manufacturer’s option, repair or replace at no charge any Stokes soft good (Excluding Ski Gloves) or accessory that is defective in materials and or workmanship.
Damage due to misuse or abuse is excluded as is normal wear, modifications, adjustments, Crashes, Jump Falls ect.
Stokes goal is 100% customer satisfaction. If for any reason you would like to return any unused product, follow these guidelines:
Items must be returned within 30 days from date of purchase. e-mail us at firstname.lastname@example.org for Return Authorization number. We offer no refunds or exchanges without a valid RA number.
All returns must be shipped: FedEx, UPS or USPS with a tracking number. Customers are responsible for return shipping costs. Upon inspection of returned product, Stokes, at its discretion, will issue a full or partial refund to the credit card used for the purchase less the original shipping charges.
All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs.